Rating Details:
The property manager was very helpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
First of all, the property management company is amazing (thanks so much for your support, Judy)! It’s rather unusual to start the review with praises to the property management company (and it’s a first for me), but it’s true. We were staying there during the biggest snow storm in the history of Big Bear in the last 30 years and the company went an extra mile to make sure that we felt supported. So, now a few positive highlights: The house has a hot tub, which we enjoyed. It has a washer and dryer, which was great. It also has 2 fire places - one in the living room (which we used) and one in the upstairs bedroom (which we did not use). Four adults and 1 child stayed comfortably in the house, which has 3 bedrooms, one bathtub and two showers. We did not do much (the slopes, the Zoo, and the Italian restaurant that we wanted to check out were all closed due to the snowstorm, so we were mainly stuck in the house) but we focused on the positives: we were surrounded by magnificent nature, beautiful scenery and fresh air, and we had a working grill. As far as the minuses go, we were not particularly picky, but the cleaning of the house was lacking (we moved the couch to retrieve an item that we dropped, and found a bunch of toys from the previous occupants and a pile of dust that looked a million years old). We hope that it is an unusual situation because of the snow storm (we booked the same day as we arrived, so we were very understanding), but we did not appreciate paying the cleaning fee as this was not the only example. A separate issue was the quality of the mattresses. They were extremely SUPER SOFT (I can’t empathize this enough). It’s neither a negative or a positive, as we all have our preferences, just something for people to know about if they prefer firm mattresses like we do. Useful tip: if you are visiting in the winter, put chains on your tires before you start driving up the mountain