2/10 Väldigt dåligt
David H.
13 april 2024
Gillade inte: Incheckning, kommunikation och plats
No Stay
I spoke with property owner the day before my scheduled check-in. She assured she was sitting down to email check-in info to me. The next day, I still had not received info. So, I called her...no answer. I left a voice message. Three more calls & voice mails later, I had still not gotten a response. I found the address of the property & went to it. We sat there for about 2 hrs. hoping to hear from the owner. This was around 4 PM. I finally called VRBO & talked with an agent. He tried to contact the host with no luck. He offered to give us one night's lodging elsewhere. However, I didn't want to relocate, then have to relocate again after just having driven 8 hrs. to reach the property. I asked him for a refund under the circumstances. He agreed that was probably the best avenue to resolve this issue since we had no contact from the host. I was lucky enough to find a motel. At 9:56 PM, almost 7 hours after our check-in time at the cabin the host finally called me. She apologized profusely & said she was sick & had been asleep & didn't hear the phone calls. I told her to forget it, that we had made other arrangements. Shortly after our phone conversation, the host sent me an email with all the codes & instructions for checking into the cabin! She said she had computer problems, phone problems & had been ill & that's why she didn't respond to me. I called VRBO & made them aware of this contact. The agent agreed this was ridiculous and way too late. I am waiting on my refund!!
David H.
Bodde här 3 nätter i mars 2024
