3/5 Okej
michelle d.
11 april 2023
Gillade: Incheckning och plats
Gillade inte: Kommunikation
Pool not clean
We have rented houses in this area many times prior and our experiences have always been good. This time there were good and bad things about renting this house. Check in went well, but there were no books with welcome info or instructions about household stuff. I received an email that was not accurate about trash removal. The email said there was a bench to put it in, there are trash bins around the side of the home so we put our trash there, so it was not a big deal. There were no instructions on how to use the surround sound, outdoor music, or outdoor lights. The house had a lot of little things wrong and outdated. Easily fixable. Some TVs in the bedrooms did not work. There was an alarm, but was not working. The alarms for the sliding doors do not work. Hanging lights in the kitchen did not work. There were missing blind pieces in the bedroom and dining area. Ducktape around one of the light switches. The child gate around the pool is broke off in the holes in many places. The shower heads were small and sprayed water in multiple directions. The jets in the whirlpool did not work. There were a lot of ants in the master bathroom. On the day of checkout we were still there at 9:30a and the cleaning people were knocking on the door asking if we were leaving soon. Our car was still in the driveway so they knew we were not gone yet, it kind of made us feel a little more rushed to leave even though check out was at 10am. When we arrived the pool was very dirty. I emailed about it and they said it would be clean on Monday. Monday afternoon I emailed to inform them no one came and never heard back. The pool was never cleaned in the 8 nights we stayed. We were very disappointed about the pool. It was one of the major selling points in renting the house. With some small things being taken care of, this house would be great. It has lots of space and plenty of bedrooms/bathrooms. It was a great neighborhood close to stores and restaurants. The décor is great too.
michelle d.
Bodde här 8 nätter i mars 2023