Elegant två rum (apt. Nr 11) i centrum av Palermo

Very nice and clean apartment, close to Politeama teather, well equiped, with air conditioning, lift, according to the description. The manager, who made our reception was such a nice person! We would recomend it to our friends.

appartement spacieux mais peu équipé en cuisine (matériels et facilités) et assez peu confortable. On ne peut quand même pas passer ses journées dehors, même si Palerme est pleine de points d'intérêts ! ! Mais peut-être y reviendrons-nous pour ses quelques avantages...

The apartment was a little walk from historical area in an interesting part of town and host was very helpful. Excellent value.

Ottima accoglienza. appartamento confortevole e in posizione strategica per visitare la città.

Complimenti per l'eleganza e l'attenzione del proprietario.

Ci torneremo

We stayed in room 14 for five nights. The location is great, in a 'typical' neighbourhood near the end of Via Roma. The apartment itself has a good layout and there is a little balcony too. However, the flat has a tired appearance and many bathroom and kitchen fixings are loose. The flat had not been cleaned well: there was chewing gum on the wall next to the bed, hair around the bathroom and a number of small cockroaches were seen.

Sadly, we did not warm to Mr Rossi. Unlike our previous homeaway hosts, we found him rather officious. Contrary to the apartment information he speaks no English (though he did later telephone someone who could translate) (we can't do conversation Italian). This would not normally be a problem except Mr Rossi made no attempt to slow his Italian down, so it was obvious that we did not understand what he was saying. Things become more disconcerting when he produced a 'contract' which stipulated that if we used more than a certain amount of electricity or water we would be liable for a surcharge. There had been no mention of such a contract when we had booked. I said in Italian that I thought this was irregular, so he struck out the surcharge part of the contract. Nevertheless this kind of thing is unwanted.

We managed to ask for some things that were missing from the kitchen, which were supplied to us later. However, our complaint about the cockroaches did not appear to have resulted in a better cleaning of the apartment.

Our emails to Mr Rossi when we were booking were answered promptly and courteously. However, the impression that is given of a family-run, clean and friendly apartment was not regrettably borne out in our experience, and for that reason I would not recommend staying here.

NJ Fox Tavistock, Devon, UK