I was not happy with the communication/customer service from the property manager, Lorenna. Her emails were sporadic and abrupt. Leading up to my trip it was difficult to get info from her. Then she told me the house wouldn't be ready at check in time. She said she would recommend I go to lunch and shopping. My family had taken 3 flights and also were recovering from colds and did not feel like leaving our bags in a cab and walking around town. I was nice about it and told her we would patiently wait outside, which we did with no complaints. Then on check out day, I asked for a little flexibility on time, but she would not even give a half hour. She bluntly stated that the cleaning crew would be there promptly at 11am (which they were not). In addition, on the day we arrived in Bocas she had said she was sending a ride for us. I thought this was a kind courtesy gesture. When the driver dropped us off at the house, he asked for $20. We thought he was scamming us. We don't speak Spanish so could not sort it out with him and just paid him. The house itself was spacious with good AC. As others have stated, it's not totally clean. It was dusty/dingy and had things like empty hand soap bottles in the restrooms (No soap or shampoo provided). At any rate, it's a nice house, but not the best service or cleanliness.