4 sovrum boende i Coín
- Engelska, Franska, Tyska, Spanska, Italienska, Nederländska, Svenska, Danska, Norska, Polska
Very overpriced and not true to description as advertised....AVOID!
We thought by using HomeAway we were booking directly with the owners, however this property is managed through 2 separate agencies and there are numerous hidden costs once booked. We paid over a third of the advertised price again before we arrived, including charge for bed linen and towels.
We encountered numerous problems when we arrived, including broken locks on both windows and doors and waited over 24hrs from when we reported for maintenance to fix. WiFi only worked intermittently and was off more than on.
This property is not suitable for small children in our opinion. Stairgates could not be rented directly from the management company so we had to source these ourselves. 3 of the 4 bedrooms are on the 2nd/3rd floor and banister on the 2nd level is open so even with stairgates this floor was not safe for small children. The bedroom on the top floor is actually a mezzanine and again completely open, with the staircase to this level going through one of the second floor rooms.
We also found broken glass on the decking around the pool, even though we were charged a substantial amount for cleaning prior to our arrival.
The property is quiet remote so hire car is essential.
Overall we would not recommend this property and would not book again.
Too expensive for what it is. AVOID!
I paid HomeAway, then find out that there are 2 companies involved, Novasol (Sweden) and Homecareontheweb (Spain) the service was terrible, avoid paying 3 companies, I regret using homeaway, i don't see the benefits, if the house was from a private person okay, but this is not the case. We had to go to the office of Homecareontheweb to collect the keys, that means one more taxi, we asked if they could meet us at the house they said no, that's not the service they provide. So no one showed us around, or checked that everything was fine. Everything wasn't well, no lights outside or in half the rooms, in fairness, they did come to put light bulbs in the rooms, but the outside lights were never fixed.
You need to add a fortune for extras! (homeaway doesn't allow me to put here the exact amount, that's how they trick you) Like bedding and towels which were TERRIBLE, no pool towels, the bed sheets had holes and stains, and didn't fit.
We also had to buy oven tray.
The house is in the middle of nowhere, but the houses in the neighborhood are extremely close to the other, so you have no privacy, the neighbors see and hear everything.
There is no water in the morning, apparently they are building even more houses and they cut the water supply.
Internet doesn't work properly, and there are only a couple of English channels on the TV.
You can't park the car in the house because the gate is broken.
Even though we pay another fortune for cleaning, that is only for when you leave, nobody comes to clean or change the bedding or towels for the two weeks we were there.
The swimming pool is really small, in the pictures it looks great but it's not, and there is no handrail or steps so my dad fell and hurt himself.
I thought the four rooms were in suite but they are not, actually two of them are not proper closed bedrooms, one doesn't even have a door, it's in the attic.
There is one shower room in the basement that nobody uses, because it's nowhere near the rooms. The design of the house is just not good or practical.
Avoid this house, too expensive for what it is and avoid homeaway, they charge you for no service.
OH and we had to go back to the offices, 1/2 hour drive away, to return the keys, very annoying and poor service for what they are charging. BTW the office is not even close to the airport or the train station.
We tried to complain and asked for a better service but they said we should complain to Novasol, neither Novasol or homeaway helped