2/10 Väldigt dåligt
Shannon S.
18 oktober 2023
Gillade: Läge
Gillade inte: Renlighet, incheckning, kommunikation och annonsens riktighet
No stay…. I am not sure I will use VRBO again.
I’d only heard positive stories about VRBO and many more negative stories about their competitor, so we only used VRBO when trying to book a place to stay for my little sister’s wedding.
I booked this location after another location had already cancelled on us. I got a prompt response to my initial questions, and I took that as a sign of a responsive owner and quickly made the new arrangements.
I was told via email and in the app that check-in instructions would be sent the day of check-in sometime before 3pm. We were running a little behind so it allowed for some extra time before I started getting really worried. I started worrying when it was 4pm and I still hadn’t gotten the instructions. I messaged the owner for instructions and got no reply. So then I tried to call…but discovered the phone number was out of service, so I called VRBO service. They tried to call with the same luck, so they did put us in a hotel for the night at their expense.
We did not get to stay at this property or any other VRBO property due to how long it took to process refunds and VRBO not willing to apply our payment directly to another property.
The day after we were supposed to check in I got a message from the owner that he had told VRBO days before that our stay needed to be cancelled due to work being done on the property. Since VRBO seemed to have no record or knowledge, I don’t know who to believe there. And it was still another day before getting a refund.
Shannon S.
Bodde här 3 nätter i oktober 2023