Pros - We booked last minute as in the night before and digitized keyless entry worked great. We loved the house, the decorations, the pool, hot tub, the lanai, and lazy river. The house was perfect for our 2 families, 4 adults and 5 kids. The room themes and decorations were adorable. The main master bedroom was beautiful and large bathroom felt like home. My 12 yo loved the nautical room. Private pool with hot tub and lanai was perfect. The house came with plenty towels which was nice. There were 2 adult sized bikes available in garage which we didn’t use. for Public pool with lazy river was a bonus. There was a simulated surfing for a price which we couldn’t use due to 16 yo requirement. The teens room was dark but included ps4 (?) and golf simulator. My son mentioned software included other sports similar to what’s offered on Disney Cruise spirts simulator. The Story Lake development is 5 min drive from Disney, 10 min drive to Universal, and abundance of restaurants for dining options. Close to Target which is a bonus. Chelsea in maintenance was the star of the show once Monday rolled around during office hours. Thanks, Chelsea for all your help!!
Cons - the home was clean but not recently prior to our arrival. There were dead drain flies in shower, in kitchen, on the dining room table and plates. The shower emitted sulfuric stench due to being unused during pandemic. Maintenance is unavailable on weekends unless emergency. Stinky rotten egg shower and flies do not qualify. We did get a hold of maintenance Monday morning to turn on pool heat which takes at least 24 hrs to heat up so we lost 2 days to use pool, house cleaned which took 2 days, pool was full of bugs (lanai had cracks and holes) which took 2-3 days and pool guy had to come 2xs. Pool guy left hose in pool, we had to remove to close screen door. Hot tub never quite got hot but the pool did heat up nicely once heat was turned on. Maintenance informed us they’re not allowed to go above this temp. We were at another rental in Kissimme and we had full access to pool heat and a much clean pool. Pool bottom was permanently dirty in appearance as pool guy came by 2xs. Two kids cut their toe, bleeding in pool, rough surface somewhere on pool step. Crowds thinned out at pool once weekend ended. Overall, great house/ location, Weekend maintenance needs major improvement. There were 25 agencies Managing various rentals at story lake- way too many IMO.