I found many issues in the apartment that made us disappointed, this property is not suitable to be rented. The photos showed by VRBO do not present the real condition of the apartment, it needs a good renovation!.
I have a good communication with Royal Shell who manages the property, none communication with the owner. We had several requests that were not totally fulfilled since they depended on the property owner.
*The mattresses are very uncomfortable, you can feel the springs, they need at least mattress toppers for better sleep.
*A/C is not working properly, we found the apartment too hot to feel comfortable. We asked for bed sheets (there are no extras in the apartment) to cover ourselves in case it was hot at night.
*Fan in the kitchen is not working properly, remote contro doesn't work, we couldn't turn off the fan while the light was on. Brighter lightbulb is needed in the kitchen.
*Visibly rusted refrigerator door.
*We found a cup with coffee and sugar stuck inside in the cupboard, and the dirt inside the cupboard from the coffee. This is very unsafe during this covid time.
*Ceramic pieces in the shower are broken, the condition of the bathroom is not good, one shower door is hard to move. It needs grout next to the sink.
*One piece of wood of one of the bed headboards is missing.
I'M DISSAPOINTED WITH VRBO THIS TIME, BECAUSE THEY ARE MISSREPRESENTING THE ACTUAL STAY OF THE PROPERTY. I WOULD LIKE A REFUND FOR THE VRBO FEE.